Order Policies and Jewelry Care

First of all, thank you for your interest in my jewelry!

To purchase my work directly, you can visit my studio during a First Saturdays Open Studios at Western Avenue Studios, or contact me to schedule an appointment to come by at another time. My work is also available online at http://www.heatherwangjewelry.etsy.com and at several local galleries, which are listed on the Shop page.

For custom orders or commissions, please feel free to contact me. Please also note that custom work may take several weeks to complete, as everything is handmade by me to order. Completion time will vary depending on what you’d like, as well as order volume at the time. I will provide you with a more precise time frame when I confirm your order.

For engagement rings, a minimum of six to eight weeks from the date on which you choose the final design is necessary (ten if it is near the holiday season, November though January). If you wish to propose in less than six weeks, I will do my absolute best to accomodate you, but it may not be possible to finish your ring in such a short time frame. In such a case I would not be able to guarantee the short delivery date for you, so please bear this in mind and plan accordingly! Engagement rings are some of my favorite pieces to make, just remember that they take more time to design and create.

Payment Options

For direct sales at my studio or craft shows, I accept cash, personal checks, and credit cards. In my Etsy shop I accept PayPal and credit card payments.

Massachusetts residents must pay the MA state sales tax.
All of your information will be kept strictly confidential.

Shipping

I ship via insured USPS Priority Mail with Delivery Confirmation. If you prefer another shipping method, please let me know when placing your order (I'm also happy to use FedEx or UPS). Please note that I cannot be responsible for loss or damage during transit, so I recommend adding insurance. I insure all orders over $100 automatically at no extra charge.

Return Policies

I want you to be happy with your jewelry! Please contact me as soon as possible if you are not, so we can work out a solution together.

Returns or exchanges may be made within 7 days of the original purchase date. Items must be in the original condition and packaging. In the event of a return, you will be refunded your original total payment, less any shipping costs. Please note that all sales of custom orders are final.

Repairs

While I am happy to repair my jewelry for you should the need arise, I don't accept repairs for other jewelry. Thank you for your understanding!

Jewelry Care

If you purchase an enameled piece of jewelry, please take extra care not to drop it—enamel is glass and it could crack. If this happens though, don’t panic! Contact me and we’ll figure out your repair or replacement options.

For cleaning tarnish from sterling, I recommend liquid silver cleaners that you can dip the jewelry into, rather than polishing cloths or creams meant for silverware. (I use Tarn-X myself). If there are nooks and crannies you need to clean out, dip the piece into the cleaner and then scrub it gently with a soft toothbrush. Just follow the directions on the bottle, and be sure to close the drain and/or put a towel at the bottom of the sink in case you drop anything. These liquid cleaners tend to smell pretty terrible, but they work well and quickly. You can also use them to brighten fine silver and different gold alloys.

Sterling will also tarnish less if you store it in a sealed bag, as tarnish forms when the copper in the alloy is exposed to air.

Please don’t put silver jewelry that has been treated with a black patina in one of those dips—you can send those pieces back to me for refinishing if necessary. Also remember to never put pearls, turquoise, amber, opals, or other soft stones into jewelry or silver cleaner!

If you have any other questions, please feel free to contact me.